Desktop Support (includes laptops)
- Security analysis
- Repairs/troubleshooting
- Software/hardware installation
- Patch management
- Virus protection management
- Spyware protection management
- Desktop remote administration
Network Support
- User account management
- Email account management
- Voice Over IP management
- Basic and Advanced network troubleshooting when necessary
- Backup and restore
- Network technical support questions and answers
- Switch management, and troubleshooting
- Network hardware/software installation
- Wireless Access Point management
- Vulnerability analysis
- Server hardware/software installation
- Server remote administration
- 24x7 monitoring and response
Network Security
- Threat analysis
- Edge Firewall Management- Cisco PIX/ASA appliances, and Microsoft ISA Servers
- Virus & Spyware Management
- Windows vulnerability tests and resolutions
- Spam filtering
- 24x7 monitoring and response
New Product Training
- Staff training on new products released such as, Microsoft Office 2007, Windows 7
- Additional training on a per request basis
IT Procurement Services
- Purchase, delivery, and setup of all hardware and software
- Asset tracking upon purchase and installation
Other
- Budget consulting
- Consultations for network expansions/modernization projects
