Desktop Support (includes laptops)

• Security analysis 
• Repairs/troubleshooting 
• Software/hardware installation 
• Patch management 
• Virus protection management 
• Spyware protection management 
• Desktop remote administration 

Network Support 

• User account management 
• Email account management 
• Voice Over IP management 
• Basic and Advanced network troubleshooting when necessary 
• Backup and restore 
• Network technical support questions and answers 
• Switch management, and troubleshooting 
• Network hardware/software installation 
• Wireless Access Point management 
• Vulnerability analysis 
• Server hardware/software installation
• Server remote administration 
• 24x7 monitoring and response 

Network Security 

• Threat analysis 
• Edge Firewall Management- Cisco PIX/ASA appliances, and Microsoft ISA Servers 
• Virus & Spyware Management 
• Windows vulnerability tests and resolutions 
• Spam filtering 
• 24x7 monitoring and response 

New Product Training 

• Staff training on new products released such as, Microsoft Office 2007, Windows 7
• Additional training on a per request basis 

IT Procurement Services 

• Purchase, delivery, and setup of all hardware and software 
• Asset tracking upon purchase and installation 

Other 

• Budget consulting 
• Consultations for network expansions/modernization projects